Refund and Returns Policy

 

  • As a brand who makes only custom made garments + made to order fits ; we do not accept returns or exchanges.
  • For claims on receiving defected or false product , a video of unpacking if the package from the begging in required.
  • An exchange will be processed for those false and defected products once the criteria are met.
  • We do not accept Cash On Delivery.
  • We accept all kind of online mode of payment.
  • Fair assistance would be provided in case if size issues. We would also take up size alterations for free of charge and any other charges you may require, charges applied.
  • We do not provide a pickup service in case of return for alterations / exchanges, this will have to be done by the client and also courier charges and additional courier charges to be borne by the client.
  • Alternative timeline would be provided for the dispatch of alteration products. It can take longer sometimes, and the update will be provided in that case.
  • Strictly NO RETURN NO REFUND and NO EXCHANGE ONCE THE ORDER IS PLACED.
  • WE HAVE NO CANCELLATION POLICY!
  • ITEMS ON SALE HAVE NO EXCHANGE POLICY

Delivery Info

We deliver PAN India.

  • Standard delivery CHARGES :IF YOU MAKE ONLINE PAYMENT OR PAYMENT THROUGH PAYTM OR NEFT SHIPPING IS FREE
  • PAYMENT THROUGH PAYTM OR NEFT SHIPPING IS FREE
  • Our reputed courier partner ensures that you receive your order at the earliest and in good condition.
  • Please note that this is not a guaranteed delivery dates for your order. Some order/products may take longer to deliver due to remote locations, uncertainties in shipping, product availability, and circumstances outside our control (weather etc.). To ensure that your order is delivered to you in a timely manner, we request you to provide complete details of the shipping address including correct address, PIN Code and contact number. You will receive a dispatch notification email/ sms that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it. After multiple failed attempts at delivery, the package(s) are returned to our warehouse and we will cancel the order.

MADE-TO-ORDER POLICY

No Cancellation • No Return • No Exchange • No Refund

At Liyokki every product is made specifically for you after your order is placed. We do not maintain ready-to-ship inventory for our made-to-order products. Your order initiates a production process involving materials, labour, customization, preparation, quality control, and packaging.

Because production begins specifically for the customer who placed the order, all customers are required to carefully review and understand this policy before placing an order.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms below.


1. ALL ORDERS ARE FINAL

Once an order has been successfully placed and payment has been received, the order cannot be cancelled, modified, or reversed.

We do not accept cancellation requests after an order has been placed, including requests made because of:

  • Change of mind
  • Accidental ordering
  • Incorrect selection of size, colour, style, design, or other options
  • Finding the product elsewhere
  • Deciding that the product is no longer required
  • Personal circumstances
  • Delay in production
  • Delay in shipping or delivery
  • Customer no longer wanting the product
  • Customer’s plans changing
  • Any other reason not directly caused by a defect or error attributable to [BRAND NAME]

Please place your order only when you are completely certain about your purchase.


2. MADE-TO-ORDER PRODUCTS REQUIRE PRODUCTION TIME

Our products are made to order, which means production begins after an order is received.

The production time displayed on the product page or at checkout is an estimated production timeframe, not a guaranteed delivery date.

Production time may vary depending on:

  • Product type
  • Order volume
  • Customization requirements
  • Material availability
  • Quality-control requirements
  • Production capacity
  • Public holidays
  • Unforeseen manufacturing circumstances

A made-to-order purchase should therefore not be treated in the same manner as purchasing an immediately available, ready-to-ship product.

Please do not place an order if you require the product by a specific date unless we have expressly confirmed that date with you in writing.


3. PRODUCTION DELAYS DO NOT AUTOMATICALLY ENTITLE A CUSTOMER TO CANCELLATION OR REFUND

Because every order enters our production process specifically for the customer, a production delay does not automatically create a right to cancel the order or demand a refund.

If production takes longer than the estimated timeframe, we will continue working to complete and dispatch the order as soon as reasonably possible.

Customers agree that an estimated production timeframe is not a promise of a guaranteed delivery date.

Where appropriate, we may communicate an updated estimated timeframe to the customer.


4. SHIPPING AND DELIVERY DELAYS

Once an order has been completed and handed over to the shipping/courier provider, delivery is subject to the courier’s network, operating conditions, customs procedures where applicable, weather, public holidays, remote-area delivery conditions, and other circumstances outside our direct control.

Courier delays do not constitute a reason for cancellation or refund of a made-to-order product.

Customers should allow reasonable additional time for shipping after the production period.

We are not responsible for delays caused by:

  • Courier or postal services
  • Incorrect or incomplete shipping addresses supplied by the customer
  • Recipient unavailability
  • Customs or import procedures
  • Natural events
  • Public holidays
  • Strikes or transportation disruptions
  • Government restrictions
  • Events outside our reasonable control

We will reasonably assist customers in communicating with the relevant shipping provider where appropriate.


5. NO RETURNS

Because our products are produced specifically against individual customer orders, we do not accept returns for change of mind or preference.

Products cannot be returned because the customer:

  • Does not like the product after receiving it
  • Changed their mind
  • Ordered the wrong size
  • Ordered the wrong colour or variant
  • No longer wants the product
  • Expected something different despite the product description being accurate
  • Ordered by mistake
  • Found the product cheaper elsewhere

Customers are responsible for reviewing product information, measurements, sizing information, photographs, descriptions, and available options before ordering.


6. NO EXCHANGES

We do not offer exchanges for made-to-order products.

This includes exchanges requested because of:

  • Wrong size selected by the customer
  • Wrong colour selected by the customer
  • Change of preference
  • Change of mind
  • Incorrect product option selected during checkout
  • Personal preference regarding fit, appearance, or styling

Please carefully check your selections before completing payment.


7. NO REFUNDS

Payments for made-to-order orders are non-refundable once the order has been placed, subject to any rights that cannot legally be excluded under applicable law.

We do not issue refunds because of:

  • Change of mind
  • Order cancellation requests
  • Production waiting time
  • Estimated delivery time being longer than expected
  • Courier delays
  • Customer no longer requiring the product
  • Incorrect size or option selected by the customer
  • Customer dissatisfaction arising from personal preference
  • Failure to read the product description or this policy before ordering


8. EXCEPTIONS FOR OUR ERROR OR A PRODUCT DEFECT

Our no-return/no-exchange/no-refund policy does not prevent you from contacting us regarding a product that is genuinely defective, materially damaged in transit, or incorrectly made/shipped due to an error on our part, where applicable under law.

 

9. ORDER INFORMATION IS THE CUSTOMER’S RESPONSIBILITY

Customers are responsible for ensuring that all information submitted at checkout is accurate.

This includes:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Postal/ZIP code
  • Size
  • Colour
  • Product selection
  • Customization details
  • Other information required to manufacture or deliver the order

If incorrect information is provided and the product is subsequently made according to that information, the order will not automatically qualify for cancellation, exchange, return, or refund.


10. PLEASE CHECK YOUR ORDER BEFORE PAYMENT

Before completing checkout, customers should carefully verify:

✓ Product
✓ Size
✓ Colour
✓ Quantity
✓ Customization
✓ Shipping address
✓ Contact details
✓ Delivery requirements
✓ Production timeframe

Once payment is completed, production may begin and the order becomes subject to this Made-to-Order Policy.


11. CHARGEBACKS, PAYMENT DISPUTES AND UNAUTHORIZED REVERSALS

Customers should contact liyokki directly before initiating a payment dispute regarding an order.

If a customer raises a chargeback, payment dispute, or other payment reversal despite having received the product/service described in the order, we may provide the relevant payment processor with documentation relating to the transaction, including where applicable:

  • Order confirmation
  • Product description
  • Made-to-order disclosure
  • Production timeframe displayed at purchase
  • Customer’s checkout information
  • Payment confirmation
  • Order communications
  • Production records
  • Shipping and tracking information
  • Delivery confirmation
  • Customer communications
  • Photographs or other relevant evidence

Submitting a chargeback does not itself constitute cancellation of an order or create an automatic entitlement to a refund.

Any payment dispute will be handled through the applicable payment provider’s dispute process and in accordance with applicable law and payment-network rules.


12. CUSTOMER ACKNOWLEDGEMENT

By completing an order, the customer confirms that:

I understand that this is a MADE-TO-ORDER purchase. I understand that production requires time and that the stated production timeframe is an estimate. I understand that orders cannot be cancelled after placement and that change-of-mind cancellations, returns, exchanges, and refunds are not accepted, except where required by applicable law or in cases covered by our defect/error policy. I have reviewed my product selection, size, colour, customization, shipping information, and other order details before completing payment.


13. IMPORTANT NOTICE

PLEASE READ THIS POLICY BEFORE PLACING YOUR ORDER.

By proceeding with checkout and payment, you acknowledge that you have had the opportunity to review the product information and this policy and agree to the terms applicable to your made-to-order purchase.

If you are not comfortable with the production timeframe or our cancellation, return, exchange, and refund policy, please do not place an order.


14. YOUR STATUTORY RIGHTS

Nothing in this policy is intended to remove, restrict, or exclude any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under the laws applicable to your purchase.

Where applicable law provides a customer with a mandatory right or remedy, that right will continue to apply regardless of this policy.

Liyokki reserves the right to update this policy from time to time. The version applicable to an order will be the version presented to the customer at the time of purchase, subject to applicable law.

Product Unavailibility

We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In an unlikely event when we’re not able to send or replace your order due to unavailability of the product, we will inform you as soon as possible and REFUND the amount for the same